Foundation Sales Programmes
Telesales

Whether you run an inbound or outbound telephone team, whether your people are marketing, selling or customer care focused, this highly customised two-day programme will sharpen skills and open up new avenues of thinking.

Stage One: Pre-course research and consultancy
As soon as you book this programme, your PeopleTrack Telephone Skills Trainer will visit you. This will allow them to gain an in-depth understanding of your objectives and the specific role played by your telephone executives.

Once you are both clear on the objectives, the trainer will develop framework performance standards for your team. We know that you will be impressed - not only with the professional calibre of the trainer - but also with their ability to inspire.

Stage Two: Training the team
This is usually delivered on two separate days - one week apart. The extensive range of modules includes:

• Selling and Marketing
• Customer expectations
• Using your voice
• Using positive language
• Structuring the call
• Communication styles
• Opening the call
• Establishing needs
• Presenting the product
• Discussing price
• Closing the call
• Handling objections and complaints
• Individual objectives
• Planning your time on the phone
• A positive attitude

Stage Three: Training a coach
Typically, a manager or team leader undergoes further training. This means that you will have the skills in-house to follow-up on the team training and keep the momentum going.

Will it work?
YES. Why not call us today and tell us about your telesales training needs?