Management Development
PeopleTrack can help you to create an even more effective management or leadership team. We have extensive experience of working with managers and directors across the world. We use a combination of highly skilled trainers and proven techniques to deliver lasting improvement in management style and effectiveness. Benefits include a happier, less stressed and more effective workplace. If you need to develop the management ability of yourself or a team then call us now on 0845 122 7117 or email
Managing For Results
Empathy Management
Managing For Results
OVERVIEW:
For companies who need managers to be the vital link between the achievement of company goals and the release of the talents of its employees. Managing For Results gives an introduction to the key areas of people management that they will need, to be successful in their role.
APPROACH
Highly practical and fast moving, working on participants' real-life management situations. The methods used include: discussions, simulations, planning sessions, theory sessions, role-play, brainstorming, one to one coaching, presentations and individual work sessions.
The programme runs over three weeks to allow participants to apply their learning and commitments from module 1 and to report back at module 2 to consolidate and further develop their skills.
CONTENT
Understanding your management role; managing employees performance; goal setting; action plans; motivating and rewarding staff; dealing with staff de-motivation; coaching your team; giving feedback; identifying key requirements for new staff; delegation; how to make your team work together; dealing with conflict; managing remotely; relationship building with peers; handling and driving change.
OBJECTIVES:
Upon completion of this course, participants will:
- be clear about their management role and what is expected from them
- be better able to organise their management priorities
- be clear about their responsibility for managing their employees' performance
- understand the importance of managing the goal setting and review process
- have a simple and practical tool for creating workable action plans
- have a range of methods for motivating and rewarding staff
- understand and be able to deal with staff de-motivation more effectively
- use a management coaching tool to get the best from their team members
- when hiring new staff, know how to identify the key requirements
- have an effective delegation method
- have an appreciation of how to make their teams more effective
- understand the basis for dealing with conflict situations
- have a strategy for 'managing remotely'
- be able to positively drive and deal with the impact of change
"2 year Management Programme run successfully across Europe involving 147, mainly first line, managers and team leaders. The company had recognised that with the strong competition for 'good' people in the software development business, it was crucial for Sun to have good management practice at all levels. It was particularly concerned to give first line management the 'principles and practice' of management."
Sun Microsystems
Empathy Management
The programme is presented over two sessions to allow participants to gain valuable insights into what makes their people "tick".
Managers with good people skills seem to understand through intuition, experience and training that people are different in the way they see the world. They therefore, need to be managed differently. Inexperienced managers might say life would be a lot easier in a world where people always act rationally and made decisions based on information and logic. However, in the real world, emotions play an important part in how we look at things, how we deal with issues and how we relate to other people.
The two or three dominant desires of most people are hidden. However, the ways we talk, dress, buy, choose our employers and employees, and treat other people, provide significant clues. By gaining insight and adjusting our behaviour accordingly, we can dramatically affect our own people skills. We can also improve the performance of our staff, and how we communicate with our peers and superiors.
OBJECTIVES:
For managers to:
- learn how to assess different individuals' temperaments
- uncover the hidden motivating desires of team members
- discover why different people react to different work environments and reduce frustration
- acquire the skills of handling different types of people in situations of praise, criticism and seeking co-operation
- analyse their own management style and understand their strengths and weaknesses
CONTENT
The seven elements of temperament; how to recognise different behaviours; personal communications styles; how to get the best from your team; effective communication styles; How to coach individuals to a higher performance; how to reduce frustration within teams.
Further Information is available at www.empathystyles.com
"The first surprise was how the senior managers were incredibly frank and open, not least about their weaknesses. We learned to appreciate each others' strengths more and are still benefiting from the training eighteen months on."
Andrew Franklin - Director, Kawasaki Motors (UK) Ltd.
"Empathy Management is an excellent programme. It's a practical way to improve your management style
and relationships - very thought provoking."
Claire Roberts, Training and Development Manager, Chiltern International
